Sectors
Different industries. Familiar commercial friction.
We focus initially on sectors where responsiveness, accurate information and reliable handovers directly influence commercial performance. We don't assume every organisation has the same problems; we start by examining how yours actually operates.
Construction & trades
From first enquiry to final variation.
In construction and specialist trades, a quote that goes out late or is never followed up can lose the job to a faster competitor.
Once work is won, margin can leak through incomplete job information, rework, site time that never makes it onto a timesheet and variations that aren't captured or priced. Late or disputed applications for payment then hold up cash for work you've already delivered.
Areas we can assess
- Enquiry response
- Quotation workflow
- Pipeline visibility
- Job-cost information
- Handovers to delivery
- Variations and billing
What happens between an enquiry arriving and a signed quote — and where does that process stall?
Recruitment
More placements. Less time lost to administration.
In recruitment, fee income depends on how quickly consultants can move candidates and clients forward.
Time spent re-keying notes, chasing CRM updates and formatting CVs is time not spent on the conversations that lead to placements. Slow follow-up can lose a strong candidate to a competing agency, gaps in client contact leave repeat business untapped, and delays between a confirmed start and the invoice hold back fees you've already earned.
Areas we can assess
- Client and candidate response
- CRM data quality
- Pipeline management
- Consultant workflows
- Handovers
- Fee and invoicing processes
How much of a consultant's day is spent progressing opportunities versus duplicating information?
Logistics & freight
Faster quotations. Fewer delays. Better margins.
In freight and logistics, margins are tight and customers expect fast answers. A spot quote that takes too long can lose the load.
On work you do win, inconsistent rates and manual re-keying of booking and shipment details between systems can introduce errors and slow customer updates. Additional charges such as waiting time or storage may never be billed if they aren't captured at the time, and invoices that wait on paperwork delay cash coming in.
Areas we can assess
- Spot-quote workflow
- Booking administration
- System handoffs
- Customer communication
- Exception handling
- Billing accuracy
How often is the same shipment or customer information entered more than once?
Where to start
Know something isn't working? Let's find out what it's costing you.
The Commercial Performance Diagnostic is a practical starting point for businesses looking to understand where commercial performance can be improved. It begins with a bounded assessment of the wider business, then identifies and examines the three priority workflows with the greatest potential commercial impact.
For each one, we show where friction is likely to be costing you sales, margin or time, estimate the potential financial impact where the evidence supports it, and set out prioritised recommendations with a practical roadmap. The scope and fee are agreed in advance, before work begins. We don't promise specific savings or returns; we explain the assumptions behind any estimate.
From £1,500
Explore the diagnosticOutside these sectors
Working in another industry?
Our approach begins with the commercial process, not a sector template. If you have a clearly defined challenge involving revenue operations, workflows or systems, we're happy to discuss whether we're a suitable fit.
Tell us about your businessNext step